General FAQ

Q: Why would I buy Streamland and not another brand?

Streamland is a proud New Zealand owned and operated company. Honey is our world and we please millions of consumers world-wide. We are not just another honey company. Not only do we inherit the advantages of traditional New Zealand honey, especially in Manuka, but we also take honey to a whole new level. We are an infusion honey market leader. Streamland honey really is very special. We’re very proud to bring it to your table. Please enjoy the new generation of honey!

Q: Do your products expire?

Please look at the best before date (BB) of our products to know when they expire.

Q:  How long should I expect my online order to take to be delivered?

Streamland aims to deliver all orders within 3-5 working days.

Q: How do I return goods which are damaged or not the same as what I ordered?

Simply return the goods, together with the shipping note, to Streamland within 5 working days of the date of purchase. Please refer to the Terms of Purchase for more details.

Q: Can I purchase the same promotions online and in store?

Not always. Some promotions are exclusively available online at https://www.nzstreamland.com.

Q: The Streamland website is not displaying correctly. What should I do?

Try pressing Ctrl-F5 (the Ctrl key and the F5 key at the same time). This refreshes the page and forces your browser to load the latest Streamland® files. This should resolve issues whereby your computer may have some older Streamland® files, which cause the site to display incorrectly. If you are using a Mac, press Command-R (the Command key and the 'R' key at the same time).

Q: Can we take honey overseas?

Honey can be taken from New Zealand to many other countries. However, the customs officials in each market are able to deny entry of product, even if the product is legally sold in their country. Honey cannot be taken to Western Australia, Samoa or Vanuatu, for example. It is best to check with your local customs website or travel agent.

Q: How to store Lozenges?

(1) Storage in glass jars?

Lemon Honey Lozenges will melt when heated. Lozenges can be stored in a glass jar and best placed where the indoor temperature is low and not damp.

(2) Refrigerator storage?

Lemon Honey Lozenges can be stored in a sealed box in the refrigerator.

Packaging FAQ

Q: Why is the packaging made of plastic? What kind of plastic is it made of?

We use food grade PET. The manufacturer of this packaging is New Zealand’s largest manufacturer of pharmaceutical and food packaging. PET is favoured as the plastic's chemicals do not leak into the fluid or food stored within it - making it a highly desirable product for food storage. PET plastics are durable and strong and most applications can be used repeatedly (recycling is a possibility with these products). PET material is also light and easy to transport.

NB: To make amber jars for our honey, only ordinary amber PET is needed. Dark brown plastic is used to block ultraviolet rays. Glass packaging involves the use of a variety of chemicals.

Q: What is the cause of honey leakage when the seals are in good condition as usual?

External forces in the transport process.

Manuka Honey FAQ

Q: What does UMF mean?

The UMF® (Unique Manuka Factor) trademark was established by the Unique Manuka Factor Honey Association (UMFHA). The UMF® grading system appraises natural markers found in Manuka Honey, and assures purity & quality. This is compliant with the recent interim labelling guidelines published by the Ministry for Primary Industries. Not all Manuka Honeys are UMF® rated – only those which have been independently tested and verified by UMFHA are given a UMF® rating. For more information visit www.umf.org.nz.

Q: What is the meaning of UMF 5+, UMF 10+, UMF 15+, UMF 18+ and UMF 20+?

The UMF® grading system has two components which are expressed on any UMF® licenced honey product: 1. The label claim that it is Manuka, 2. The number - this represents three chemical markers that indicate the content of this honey to ensure purity and quality. This includes the key chemical markers DHA, MGO, and Leptosperin. For more information visit www.umf.org.nz/grading-system-explained.

Q: Why is Manuka Honey more expensive than other honeys?

Manuka Honey is unique to New Zealand and to obtain pure Manuka Honey is a specialised task for beekeepers. The annual yield of manuka honey is extremely low and there is a limited harvest period as it is only collected at certain times of the year. The unique properties of Manuka Honey are well understood by consumers around the world, thereby creating a continually high level of demand.

Q: What is added to Streamland Gold Manuka Honey?

Streamland Gold Manuka Honeys are 100% pure honey with no additives. A whole range of our manuka honey follows UMF regulations.

Q: Can I use a jar of Manuka Honey on my wound?

Consumers need to consult their healthcare professional before using manuka honey on wounds.

Q: Can diabetics eat your honey?

Nectar from plants is the sugar source for honey. It is collected by bees, stored and ripened in the hive. The resulting honey is rich in natural fructose and glucose. Diabetics should consult their healthcare professional before consuming honey.

Q: Can honey be taken during pregnancy?

It is advisable to have this conversation with your healthcare professional before consuming honey.

Q: Can children take Honey?

We do not recommend that honey be given to children under the age of one.

Propolis FAQ

Q: What is Propolis?

Propolis is created by the bees from natural sap and resins found on trees. Trees produce these resins at the site of a plant injury and on new shoots. The bees collect the resin and carry it back to the hive where they mix beeswax and enzymes to make Propolis.

Q: What are the benefits of Propolis?

Propolis contains high levels of active bioflavonoids, with well-known antioxidant properties.

Q: How should I take Propolis capsules?

Propolis capsules should be swallowed with water and at the recommended dose.

Royal Jelly FAQ

Royal jelly is a gelatinous substance produced by honey bees to feed the queen bees and their young. It contains several B vitamins and trace minerals and is considered a highly nutritious food.

Q: Why should I store Royal Jelly in the fridge?

Royal Jelly is a natural product that will darken over time. Exposure to light and warmth can hasten the darkening process.

Q: What is HDA?

HDA refers to 10-Hydroxy-2 decanoic acid, a short-chain 8-10 carbon chain fatty acid. 10H2DA is the most well-known of the fatty acids responsible for most of the noted biological properties of royal jelly. 10H2DA is used within the industry as the main measure of Royal Jelly concentration, purity and quality. Levels of 10H2DA are routinely tested to determine the quality of Royal Jelly.

Q: Is there any person who should not take Royal Jelly?

It is possible to be allergic to Royal Jelly. Consult your healthcare professional before consuming honey.

Delivery FAQ

Please contact us at info@nzstreamland.com or call us on +64 9 600 6105 if you experience any issues while ordering. If you have any questions regarding the delivery of your parcel, please contact us.

- All parcels are delivered by courier.

- Delivery time is between 3-5 days New Zealand-wide. We cannot guarantee the delivery times as we use third parties.

- Please be aware that our courier company is unable to deliver to PO Box addresses.

- Delivery fee:

• Auckland $6.00

• Outside Auckland (In NZ) $9.00

• Rural (In NZ) $12.00

• Free shipping when shopping over $58

- From time to time we will offer Free Shipping promotions; these will be shipped as per the above, within New Zealand only and by our standard courier shipment.

Please contact us on info@nzstreamland.com or call us on +64 9 600 6105 if you have any questions regarding the shipment of your products.